Book Order and Return Policies
Table of Contents
Information on Current Editions
As of January 1st, 2007, we can no longer accept returns of:
- Real World Globalization, 8th edition
Current Editions
- Real World Macro 23nd ed. ISBN: 1-878585-59-2
- Real World Micro 13th ed. ISBN: 1-878585-60-6
- Real World Globalization 9th ed. ISBN: 1-878585-65-7
- Current Economic Issues 10th ed. ISBN: 1-878585-61-4
- Environment in Crisis 3nd ed. ISBN: 1-878585-51-7
- Real World Banking 4th ed. ISBN: 1-878585-58-4
- Introduction to Political Economy 4th ed. ISBN: 1-878585-52-5
- Unlevel Playing Fields 2nd ed. ISBN: 1-878585-47-9
- Wealth Inequality Reader ISBN: 1-878585-45-2
- Grassroots Journalism 2nd ed. ISBN: 978-1-878585-63-9
- Striking a Balance ISBN: 978-1-878585-62-2
Please call us for our bookstore and wholesaler discounts. Our phone number is (617) 447-2177.
Orders
How to Order
Please order by telephone. This allows us to tell you the correct shipping and handling charges and ensures that your payment is for the correct amount. Our phone number is (617) 447-2177.
If you do not order by telephone, there will be delays in processing your order.
United for a Fair Economy Books
If you are ordering a United for a Fair Economy title, please remit payment to Dollars & Sense. We both ship UFE orders and process the payments.
Shipping
Bookstores pay for shipping. Unless you specify otherwise in your telephone order, we ship UPS ground.
Payment
Send all payments to
Dollars & Sense
29 Winter Street
Boston, MA 02108
There will be a $25 fee for all returned checks.
Terms
Follett and Barnes & Noble stores must pre-pay. For all others, payments are due 30 days from the invoice date.
Late Fees and Penalties
Failure to pay an invoice in full within 30 days will result in a 10% annual late fee. Bookstores with invoices more than 60 days past due may be asked to pre-pay for future orders.
Using Credit Memos
All credit memos claimed on a payment must be cited by our credit memo number. If you claim a credit without citing our credit memo number, we will NOT honor the claim, and we will begin applying, from the date of the payment, the standard late fee to the outstanding balance (if payment was on time; if payment was late, we will continue applying the late fee to the outstanding balance).
Do not disregard our 30-day invoice terms in order to wait for a credit memo. We consider credit memos a benefit to repeat customers, which they may use to reduce payment on future orders. Our invoice terms are 30 days, firm, and we will withhold credit on returns from bookstores with past due invoices until the invoices are paid.
Requesting Invoices
Starting in July 2006, shipments of 1-15 books will include an invoice; invoices for larger orders will arrive by fax or mail.
If you are missing an invoice, please use the form below to request a copy. Do not call us to request invoices; we can not respond to requests made by telephone.
Returns
Ship all returns to
Dollars & Sense
29 Winter Street
Boston, MA 02108
Bookstores must include proof of permission to return in their shipments.
Incorrect or Defective Shipments
Incorrect titles or defective books may be returned for replacement or credit if the request to return is communicated within 30 days of the order date.
Short Shipment or Non-Delivery
Claims involving short shipment or non-delivery must be communicated within 30 days of the order date. We will replace the missing books or issue credit for them.
Returns of Properly Delivered Books
Books may be returned, under the conditions listed below, for a credit memo that can be used on future purchases from Dollars & Sense. Please see our Credit Memo Terms and the Using Credit Memos section.
Requesting Permission to Return
Permission to return must be requested and granted in advance. If you return books without requesting and receiving permission, we will NOT grant credit.
To receive permission:
- Books must be current edition.
- Requests must be received within 180 days of invoice date.
We prefer requests by fax. Our fax number is (617) 447-2179. Requests must include the following information: date of request, date of invoice, invoice number, title, edition, ISBN, quantity to be returned, reason for return, address, phone number, and fax number. We respond by fax; if you do not include your fax number, there will be delays.
Once you have received permission, ship the books and a copy of the approval to:
Dollars & Sense
29 Winter Street
Boston, MA 02108
Receiving Credit
To receive credit:
- Bookstores must include proof of permission to return in their shipments.
- Books must arrive in good, saleable condition (e.g., no stickers, marks, scratches, or other signs of wear).
Restocking Fee
Bookstores that return books under these conditions will receive a credit memo for 95% of the value of the books; we retain 5% of the value of the entire shipment (quantity received at the bookstore discount price) as a restocking fee.
Return of Books Not Credited
If you request that we send you books that you returned but we did not credit, you will be responsible for the return shipping charges.
Credit Memo Terms
Credit memos are good for three years.
Credit memos are not redeemable for cash. Please do not send requests for cash or check payment of a credit balance; we will not respond to such requests.
Requesting Credit Memos
Before claiming a credit memo in a payment, please see Using Credit Memos.
We send credit memos by fax. If you do not send your fax number with your shipment, there will be delays.