Bookstore Orders and Return Policies

How to Order

Bookstores can order by telephone at (617) 447-2177, by fax to (617) 447-2179, or .


Bookstores pay for shipping and handling. Unless you specify otherwise in your order, we ship via UPS ground.


Please send all payments to:
Dollars & Sense
95 Berkeley St., Suite 305
Boston, MA 02116
Please note our new address, as of July 2015.

Payment Terms

Follett and Barnes & Noble stores must pre-pay. For all others, payments are due 30 days from the invoice date.

There will be a $25 fee for all returned checks.

For information about our bookstore and wholesaler discounts, please call (617) 447-2177.

Late Fees and Penalties

Failure to pay an invoice in full within 30 days will result in a 10% annual late fee. Bookstores with invoices more than 60 days past due may be asked to pre-pay for future orders.

Using Credit Memos

All credit memos claimed on a payment must be cited by our credit memo number. If you claim a credit without citing our credit memo number, we will NOT honor the claim, and we will begin applying, from the date of the payment, the standard late fee to the outstanding balance (if payment was on time; if payment was late, we will continue applying the late fee to the outstanding balance).

Do not disregard our 30-day invoice terms in order to wait for a credit memo. We consider credit memos a benefit to repeat customers, which they may use to reduce payment on future orders. Our invoice terms are 30 days, firm, and we will withhold credit on returns from bookstores with past due invoices until the invoices are paid.

Credit memos may only be applied to purchases from the bookstore that made the original purchase.

Requesting Invoices

If you are missing an invoice, please call our office, (617) 447-2177.


Please note: We do not accept any returns from individuals, wholesalers, or resellers. All return shipments must include proof of permission to return.

Incorrect or Defective Shipments

Incorrect titles or defective books may be returned for replacement or credit if the request to return is communicated within 30 days of the order date.

Short Shipment or Non-Delivery

Claims involving short shipment or non-delivery must be communicated within 30 days of the order date. We will replace the missing books or issue credit for them.

Returns of Properly Delivered Books

Books may be returned, under the conditions listed below, for a credit memo that can be used on future purchases from Dollars & Sense. Please see our Credit Memo Terms and the Using Credit Memos section.

Requesting Permission to Return

Permission to return must be requested and granted in advance. If you return books without requesting and receiving permission, we will NOT grant credit.

To receive permission:

  • Books must be current edition.
  • Requests must be received within 180 days of invoice date.

  • We prefer requests by fax. Our fax number is (617) 447-2179. Requests must include the following information: date of request, date of invoice, invoice number, title, edition, ISBN, quantity to be returned, reason for return, address, phone number, and fax number. We respond by fax; if you do not include your fax number, there will be delays.

    Once you have received permission, ship the books and a copy of the approval to:

    Dollars & Sense
    95 Berkeley St., Suite 305
    Boston, MA 02116
    Please note our new address, as of July 2015.

    Receiving Credit

    To receive credit:

  • Bookstores must include proof of permission to return in their shipments.
  • Books must arrive in good, saleable condition (e.g., no stickers, marks, scratches, or other signs of wear).

  • Restocking Fee

    Bookstores that return books under these conditions will receive a credit memo for 95% of the value of the books; we retain 5% of the value of the entire shipment (quantity received at the bookstore discount price) as a restocking fee.

    Return of Books Not Credited

    Books that are not credited will only be returned to you if you request this within 30 days of receiving your credit memo. If you request that we return the books that we did not credit, you will be responsible for the return shipping charges.

    Credit Memo Terms

    Credit memos are good for three years. Credit memos are not redeemable for cash. Please do not send requests for cash or check payment of a credit balance; we will not respond to such requests.

    Requesting Credit Memos

    Before claiming a credit memo in a payment, please see Using Credit Memos.

    We send credit memos by fax. If you do not send your fax number with your shipment, there will be delays.